Every conversation, evaluated with evidence

Individual evaluations are useful from the first interaction you connect. Patterns need volume, because a behaviour is only recorded as a pattern once several interactions support it. In practice a few weeks of a real queue is enough to see them form.

No. It removes the part of their job that was never worth their time: listening to conversations at random to build a sample. Reviewers still confirm, overrule and calibrate, and Merivex tracks how often it agrees with them so you can see whether the scoring can be trusted.

Two things. Every evaluation has to cite the interaction and the turn it came from, and a separate verifier agent reviews conclusions specifically to challenge claims the evidence does not support. Anything unsupported is flagged rather than published as fact.

No. Merivex reads from a database, a file export, your own API or a webhook stream, and leaves your helpdesk, telephony and CRM exactly where they are. Nothing has to be migrated for you to start.

You define the criteria and the intent taxonomy, and evaluations are scored against them. A generic rubric would produce scores nobody in your operation recognises, which is how quality programmes lose credibility.

That depends on what you do with it, and it is a fair worry. Merivex is built for the coaching direction: findings arrive attached to the evidence and to a specific, actionable recommendation, so a person can see why something was flagged and what to do differently. Scores without evidence are what feel arbitrary.

Because quality work only changes anything when supervisors, coaches and analysts are all in the product acting on what it finds. Charging per seat gives you a reason to keep them out. Every plan includes unlimited users; you pay for the conversations you analyse.

One customer conversation ingested into Merivex: a chat, an email thread, a call transcript or a message exchange, from any connected source. You are only counted once per conversation, no matter how many turns it contains.

A full quality assessment of one interaction against your criteria, with the evidence cited back to the conversation it came from. Your plan includes an allowance, and you choose which conversations get evaluated. Everything else is still ingested, classified and searchable.

We tell you first. You get a notification at 80% and again at 100%, then a grace band above your allowance so nothing stops mid-month. If you consistently need more, you can add capacity or move up a plan. Your analytics never stop without warning.

Every plan includes a rolling window of history — 12 months on Starter, 24 on Growth, custom on Enterprise. Recent conversations stay instantly queryable. Older ones move to durable archive storage and still count toward your plan's storage allowance; they remain retrievable, just not in the hot path. Enterprise can set its own retention and data residency terms.

Yes, in either direction. Moving up applies immediately and is prorated. Moving down takes effect at the end of your billing cycle, and your existing data stays intact.

A 21-day trial with full features and no credit card. It is deliberately long enough to connect a real data source and let patterns accumulate, because that is when you can actually judge the product.